On the evening of Saturday June 8, Tom Petty and The Heartbreakers were unable to complete their concert at the Fonda Theatre in Los Angeles due to the Fire Marshal's judgement that the floor at the venue was overcrowded. The interruption of the show occurred 90 minutes into the performance that would likely have continued for approximately another 30 minutes. The satisfaction of fans is of paramount importance to Tom Petty and The Heartbreakers and the band shares the frustration of the fans in attendance that evening who deserved to experience the entire performance.
As a result, Tom Petty and The Heartbreakers and Goldenvoice are pleased to announce that full refunds for the June 8 show are now available at the point of purchase. We are also pleased to confirm that Ticketmaster has agreed to refund all incurred Ticketmaster fees. Fans who attended the June 8 show at the Fonda Theatre can request a refund with proof of purchase anytime prior to September 10, 2013. Original Ticketmaster purchasers can obtain a refund by calling Ticketmaster customer support at 800-653-8000 between 9am–9pm (PDT) or by emailing them here. Orders will be refunded to the credit card originally used for purchase immediately, but please note that it can take about 7-10 business days to post to your account. Customers who purchased artist released tickets night of show at the venue must bring back their original ticket stub to the Fonda Theatre beginning Wednesday for a full refund. Hours of operation are Monday through Friday, from 9:30am to 5pm.
Premium Package Refund Information For June 8 Fonda Theatre Show:
Tom Petty and The Heartbreakers also want to reassure their valued fans who purchased Premium Ticket packages for the June 8 Fonda Theatre show that the full refund policy described above applies to them as well. Fans will still receive the limited edition coasters and commemorative event tickets that were part of the package (if they have not already!), but not the messenger bags, which have not shipped yet. All charges to the fans, including any Ticketmaster service charges, will be fully refunded.
Fans who attended the June 8 show at the Fonda Theatre can request a refund with proof of purchase any time prior to September 10, 2013. Any Premium package buyer who does not request a refund prior to September 10, 2013 will then be shipped their messenger bag.
All Premium packages were sold through Ticketmaster. Original Ticketmaster purchasers can obtain a refund by calling Ticketmaster customer support at 800-653-8000. Orders will be refunded to the credit card originally used for purchase immediately, but please note that it can take about 7-10 business days to post to your account.