Hi Tom and the Heartbreakers- I just wanted to send a HUGE thank you for offering this to your fans. I would say that most artists wouldn't have done what you have done and is greatly appreciated by myself and others on this website. I hope that the refunds aren't completely coming out of your pocket because it is the fault of the venue's management and staff. It is unfortunate that this occured and hope that this will be a good lesson for ticketmaster/etc. to take care of its' customers in order to have these incidients from not happening again. If it wasn't for you looking into this further and supporting your fans by making a stand, I don't think much would've been learned from this to ultimatley better us all. I feel guilty taking the offer as we had a unique intimate show that I will always remember and enjoyed nevertheless. I left the concert a little disappointed, but am here today appreciative and greatful that there are good people such as yourself that are more concerned with giving back to your fans in a world where people are money hungry and selfish. That obviously isn't you nor did I ever feel so. I've been a long time fan, growing up on your music and will continue to give back and support you as much, if not more so, than what you have given to all of us. I cannot wait for you to come around again, and want to thank you not only your music, but for all your actions throughout the years and for making a stand for what you believe in. I cannot thank you enough. THANK YOU TPHB!