I cannot believe in the 40 years of going to a concert, I have never been to show that was shut down because of the gross negligence of the venue and the promoters! This is unacceptable in this digital age with will call only tickets and advertised as a exclusive event that only a controlled amount of people would be admitted after they completed an arduous set of hoops, hurdles and bull shit to secure the tickets! This is wrong. Although your fans are right...we were the only one's hurt by the negligence...I feel most sorry for the fans, some of them that waited their whole life to see Tom, which was the case for my guest. Unbelievable and totally unacceptable. We all should get full refunds!!!!