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TICKET PRE-SALE AND UNIQUE CODE INFO
Q - Who can participate in this ticket pre-sale? Is this for Highway Companions members only?
A – We will be emailing all active members their unique pre-sale access code. You can also find your unique pre-sale access code on the Tour page when you are logged in as a member.
Q - What is the ticket limit?
A – 4 pre-sale tickets per membership are allowed for each show on the tour. (In the spirit of the fan club each person can have only one membership. If we receive reports of abuse we reserve the right to shut down your membership and cancel your tickets).
Q - Do I have to purchase my tickets in a certain time frame?
A – Yes, see the Tour page for details on pre-sale times.
Q - How much do the tickets cost?
A – Tickets that are held for Highway Companions members are the same price as tickets sold to the general public. The ticket site will have price details.
Q – If I am not a Highway Companions member can I purchase tickets?
A – Anyone may purchase tickets to any show once the public on-sale begins. Only members may purchase tickets during the pre-sale period.
Q – Once I have ordered my tickets, where/how will I receive them?
A – All pre-sale (and post-sale) tickets are night of show, will call pick up only. No name changes are possible once the tickets have been purchased.
TICKET PURCHASING
Q - Am I able to buy tickets over the telephone?
A - No. Tickets for Highway Companions members are only available to purchase over the Internet via the local ticket vendor handling ticket sales for each of the shows.
Q - How do I enter my personal pre-sale code to take part in the ticket sale?
A -When the ticket sale for your chosen show opens, you will need to visit the ticketing site . On the ticketing page, there will be a box for you to enter your unique pre-sale access code. The links for the ticketing vendor pre-sale pages will be sent to you via the registered email address that you provided to Highway Companions. The links will also be available on the tour page of TomPetty.com.
Q - Once I have ordered will I receive an order confirmation?
A - Most ticket companies provide an online order reference number as confirmation of your purchase.
Q - If I have any questions concerning my purchase can I contact someone?
A - You must always contact the customer services of the ticket vendor from whom you made your purchase.
Q - Can I get replacement tickets if I lose my tickets?
A - Policy concerning lost tickets can vary from venue to venue so contact the customer service department of the ticket company you purchased from to discuss your options.
Q – Once I have ordered my tickets, where/how will I receive them?
A – All pre-sale (and post-sale) tickets are night of show, will call pick up only. No name changes are possible once the tickets have been purchased.
Q - What forms of payment are accepted?
A - All major credit card types are accepted.
Q - How do I know where my tickets will be located?
A - If you are buying seated tickets, then the specific seating location can usually be seen during transactions that are booked online.
Q - Am I able to cancel my tickets if I am unable to make the show?
A - There are no exchanges, refunds or cancellations.
Q - How can I purchase tickets for disabled access?
A - Accessible seats can only be purchased at the venue's BO.
Q - What happens if a show is rescheduled or cancelled?
A - Your tickets will be honoured at the rescheduled date, but if you cannot attend the new date or the show is cancelled you will receive a refund.
Q - What if I am not happy with the tickets I purchased?
A - By completing a purchase for tickets you are in agreement that the seat locations you purchased are satisfactory. There are no exchanges, refunds or cancellations.
Q - Does the ticket site have a Customer Service number?
A - Yes. Ticketmaster 800-653-8000 or find them online here
Q - Does the Premium Ticket Package site have a Customer Service info?
A - Yes. I Love All Access (VIP Nation) can be reached at: info@vipnation.com or 1-888-458-8297 toll-free from the U.S., Canada and Mexico.
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HIGHWAY COMPANIONS CUSTOMER SERVICE

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