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TICKET AND PREMIUM PACKAGE REFUND FOR JUNE 8 FONDA THEATRE SHOW

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  • June 12, 2013
    TICKET AND PREMIUM PACKAGE REFUND FOR JUNE 8 FONDA THEATRE SHOW

    On the evening of Saturday June 8, Tom Petty and The Heartbreakers were unable to complete their concert at the Fonda Theatre in Los Angeles due to the Fire Marshal's judgement that the floor at the venue was overcrowded. The interruption of the show occurred 90 minutes into the performance that would likely have continued for approximately another 30 minutes. The satisfaction of fans is of paramount importance to Tom Petty and The Heartbreakers and the band shares the frustration of the fans in attendance that evening who deserved to experience the entire performance.

     

    As a result, Tom Petty and The Heartbreakers and Goldenvoice are pleased to announce that full refunds for the June 8 show are now available at the point of purchase. We are also pleased to confirm that Ticketmaster has agreed to refund all incurred Ticketmaster fees. Fans who attended the June 8 show at the Fonda Theatre can request a refund with proof of purchase anytime prior to September 10, 2013. Original Ticketmaster purchasers can obtain a refund by calling Ticketmaster customer support at 800-653-8000 between 9am–9pm (PDT) or by emailing them here. Orders will be refunded to the credit card originally used for purchase immediately, but please note that it can take about 7-10 business days to post to your account. Customers who purchased artist released tickets night of show at the venue must bring back their original ticket stub to the Fonda Theatre beginning Wednesday for a full refund. Hours of operation are Monday through Friday, from 9:30am to 5pm.

     

    Premium Package Refund Information For June 8 Fonda Theatre Show:

     

    Tom Petty and The Heartbreakers also want to reassure their valued fans who purchased Premium Ticket packages for the June 8 Fonda Theatre show that the full refund policy described above applies to them as well. Fans will still receive the limited edition coasters and commemorative event tickets that were part of the package (if they have not already!), but not the messenger bags, which have not shipped yet. All charges to the fans, including any Ticketmaster service charges, will be fully refunded.

     

    Fans who attended the June 8 show at the Fonda Theatre can request a refund with proof of purchase any time prior to September 10, 2013. Any Premium package buyer who does not request a refund prior to September 10, 2013 will then be shipped their messenger bag.

     

    All Premium packages were sold through Ticketmaster. Original Ticketmaster purchasers can obtain a refund by calling Ticketmaster customer support at 800-653-8000. Orders will be refunded to the credit card originally used for purchase immediately, but please note that it can take about 7-10 business days to post to your account.

     

    25
Highway Companions's picture
on Wed, 2013-06-12 00:07

On the evening of Saturday June 8, Tom Petty and The Heartbreakers were unable to complete their concert at the Fonda Theatre in Los Angeles due to the Fire Marshal's judgement that the floor at the venue was overcrowded. The interruption of the show occurred 90 minutes into the performance that would likely have continued for approximately another 30 minutes. The satisfaction of fans is of paramount importance to Tom Petty and The Heartbreakers and the band shares the frustration of the fans in attendance that evening who deserved to experience the entire performance.

 

As a result, Tom Petty and The Heartbreakers and Goldenvoice are pleased to announce that full refunds for the June 8 show are now available at the point of purchase. We are also pleased to confirm that Ticketmaster has agreed to refund all incurred Ticketmaster fees. Fans who attended the June 8 show at the Fonda Theatre can request a refund with proof of purchase anytime prior to September 10, 2013. Original Ticketmaster purchasers can obtain a refund by calling Ticketmaster customer support at 800-653-8000 between 9am–9pm (PDT) or by emailing them here. Orders will be refunded to the credit card originally used for purchase immediately, but please note that it can take about 7-10 business days to post to your account. Customers who purchased artist released tickets night of show at the venue must bring back their original ticket stub to the Fonda Theatre beginning Wednesday for a full refund. Hours of operation are Monday through Friday, from 9:30am to 5pm.

 

Premium Package Refund Information For June 8 Fonda Theatre Show:

 

Tom Petty and The Heartbreakers also want to reassure their valued fans who purchased Premium Ticket packages for the June 8 Fonda Theatre show that the full refund policy described above applies to them as well. Fans will still receive the limited edition coasters and commemorative event tickets that were part of the package (if they have not already!), but not the messenger bags, which have not shipped yet. All charges to the fans, including any Ticketmaster service charges, will be fully refunded.

 

Fans who attended the June 8 show at the Fonda Theatre can request a refund with proof of purchase any time prior to September 10, 2013. Any Premium package buyer who does not request a refund prior to September 10, 2013 will then be shipped their messenger bag.

 

All Premium packages were sold through Ticketmaster. Original Ticketmaster purchasers can obtain a refund by calling Ticketmaster customer support at 800-653-8000. Orders will be refunded to the credit card originally used for purchase immediately, but please note that it can take about 7-10 business days to post to your account.

 

Comments

JTolby's picture

Hi Tom and the Heartbreakers-  I just wanted to send a HUGE thank you for offering this to your fans.  I would say that most artists wouldn't have done what you have done and is greatly appreciated by myself and others on this website.  I hope that the refunds aren't completely coming out of your pocket because it is the fault of the venue's management and staff.  It is unfortunate that this occured and hope that this will be a good lesson for ticketmaster/etc. to take care of its' customers in order to have these incidients from not happening again.  If it wasn't for you looking into this further and supporting your fans by making a stand, I don't think much would've been learned from this to ultimatley better us all.  I feel guilty taking the offer as we had a unique intimate show that I will always remember and enjoyed nevertheless.  I left the concert a little disappointed, but am here today appreciative and greatful that there are good people such as yourself that are more concerned with giving back to your fans in a world where people are money hungry and selfish.  That obviously isn't you nor did I ever feel so.  I've been a long time fan, growing up on your music and will continue to give back and support you as much, if not more so, than what you have given to all of us.  I cannot wait for you to come around again, and want to thank you not only your music, but for all your actions throughout the years and  for making a stand for what you believe in.  I cannot thank you enough.  THANK YOU TPHB!

nancymac's picture

I wrote these lyrics to commemorate the event - I'm sure you know the tune.
 
Too Many People
 
We all went to the Fonda
Down on Hollywood Boulevard
To hear our favorite Heartbreakers
And that guy Tom Petty, too
 
I was front row on the barrier
Had such a spendid view
Then the fire marshall decided to
Come in and shut the concert down

Too many people, standing on the floor
Too many people
 
I went back home that evening
And cried myself to sleep
Without those remaining final songs
The concert was incomplete
 
The mighty Tom then told us
I'll make this right for you
This lifted our trampled spirits
But the sadness still remained
 
Too many people, standing on the floor
Too many people
 
The night may have been ruined
Losing the music that way
But Tom backed us up and earned
Our undying respect that day
 
Now history has been made
And we'll rock again real soon
With our favorite Heartbreakers
And our fine Tom Petty, too
 
Too many people, standing on the floor
Too many people
 
gordoncole's picture

I echo everybody's sentiments. Kudos to TP and the Heartbreakers for sticking to your word and making a considerable gesture toward those of us in attendance. It was a huge bummer to have such a great night turn so unexpectedly sour, but I now tip my hat to the band for taking care of it's fans. I like the idea that many have mentioned about some kind of chartiable donation with the moneys refunded. I will surely consider that.

gitrpikr's picture

Anyone, besides me, feeling just a little odd (maybe guilty) about taking a FULL refund for saturdays show. I had a great time and am just not feeling right about this. I dug deep and bought 2 premium ticket packages as, due to health issues, we had to sit. I'm thinking about donating at least part of the refund to charity. What better than one of Tom's or the Heartbreakers favorites. I know Mike's involved with Rock the Dogs. Anyone know of any others?

relic's picture

Been thinking the same thing.

Lets see,

A while back Tom Petty and the Heartbreakers played a benefit for the Orange County (California) AIDS Services Foundation and the Laguna Art Museum.

Tom and Dana auctioned off a car with proceeds going to Doctors Without Borders.

Tom Petty and the Heartbreakers played a two night small venue benefit for KCSN FM radio station in the Southern California area about two years ago. Its a great station.

They also supported Kauai, Hawaii community radio station KKCR.

Mike and Marcie Campbell are Board Members (and founders of) 'Tazzyfund' an animal rescue charity.

The first Mudcrutch reunion gig was held in Malibu California, and was a benefit for the L.A. Midnight Mission.

Those are a few I can think of off the top of my head. Im sure there are more. All of the ones I mentioned are registered 501c (if I remember right) charitable organizations. Whatever the official designation is. Actually Tom and Dana and Mike and Marcie have seemed to support so many things, we jokingly started calling an act of giving, (especially to the music community) "Philanthropetty." :)

Worse things could happen than people taking up a few of Tom and Mike's pursuits such as their charitable endeavors.

Might not want to emulate Tom's driving though if you are trying to decide which to emulate and which not LOL.

I have wondered what happens to the funds that don't get re-claimed thru refunds? If I knew that they were to be dispersed per the band's direction, there would be no need to make a claim. But if its 'free money' Im giving it to charity unless the band wants to do it for me :)

On the other hand, if its coming out of Tom's pocket .... count me out baby. I dont want his money. Its no good here :)

(But something tells me the band's going to be held harmless in all of this)

Mr Shelter's picture

Good call! Generally speaking, the social awareness and generosity of this band speak heaps of their hearts and minds and what better way to honor that and support "the good side of the force", as it were, than for us ourselves to take part in some of what we feel strongly about and pitch in when given a chance?

Of course, I wasn't effected in this specific case, but I've already thought along the same lines as you guys anyway.. Hence I've long since traded my -from both sides of the rope deemed as highly unsound and defunct- membership in the HCC for a worthier cause.. ;) Also, I auctioned off a mint condition promo print TP record recently for charity purposes.. But -having to think about myself as well- that was just 'cause I had a spare copy! :D

Anyways, TPHB, fellow fans.. You guys rock! Been enjoying reading and hearing about the tour and the way this odd occurance have played out in the end. Thanks to all for being real in the face of grim greed! Enjoy the rest of this awesome tour - You lucky b-rds..!!

Europe says "Hi" and "We miss you!!" Please come back and play 2/3 shows any time!! :) Even half shows would do it (- at least as long as the evil middlemen, ticket ghouls and mobsters are duly left empty handed and stupid looking) We - as I'm sure you understand - more than gladly pay for the music, for the fun and the decency between people, for friends helping friends and for good people rocking out with other good people, and screw the rest of it. Being it 1, 2, or.. 4 thirds of the way, you rock!

dariannedobbie@gmail.com's picture

Saturday's show was absolutely amazing. A real dream come true for me. I was second in line and ended up waiting about 9 hours to get a good spot by the stage, and it was so worth it. What other band would follow through on getting refunds for their fans AFTER they played an outstanding hour and a half? This is just one more example of what sets TPATH apart from other groups. Above and beyond. So appreciated.

tammy's picture

I think the band should get reimbursed from the Fonda Theatre as it's there fault that the bouncers let in too many people. Kudo's to the band for getting this issue resolved so quickly.

the_dude24's picture

ANOTHER reason TPATH is the greatest band ever.

Love these guys...

sib777's picture

Thank you! We would have rather received tickets to another show, but this is a fair deal. We will spend this money again with TPHB as soon as you offer another great tour. The small venues this year were great. We were fortunate to see the band @ the Beacon this year too. Have fun at Bonnaroo on Sunday, stay healthy boys and KEEP ROCKIN' for years to come!!!

ajmill's picture

Thank you Tom, the band, and management.  Words cannot describe how I feel right now.  Will be attending an extra show or two  on your next tour due to this wonderful jesture!!!

gitrpikr's picture

Unbelievable! I had SUCH a great time at the Saturday concert that I left satisfied and marked it as one of the best concert experiences of my life. Yes, I just mentally left off the unfortunate ending. To me the 16 songs performed were worth the price of admission, and then some. But, to also have my faith in my fellow man lifted as part of the experience, priceless. Tom, you are truly a treasure. 

lorifahnestock's picture

Thank you so much for your prompt response in terms of working with Ticketmaster to issue a refund.That is certainly a classy move and we appreciate you making it right with your fans. Love, love, love our Tom Petty!

bknowlton's picture

Stay classy TP&HB.  Way to take care of the fans that love you so! Can't wait to attend my next, and 7th overall, show in the future!  Hopefully in an intimate setting like the Fonda was.

Mr Shelter's picture

Wow, that is a great, fast and professional way to handle an unfortunate situation. Now- I wasn't there- but what seems like a highly unprofessional (bordering the bizarr) handeling of things by local reps and auths, seems to have been extremely swiftly and nicely made-up for by the band reps. That this sort of clean up can still be done - and this fast -despite dealing with a multitude of various biz godzillas, shows it's still possible to play by sound and rightous rules in today's business. Kudos to TP! (Now, just don't wait for LAFD to show up each time you feel like making honorable and independent decisions, sticking to your famous integrity. In fact - instead of putting out "fires" (not that this one couldn't have happened anyway, but still) - act preventive and ditch all the mf:s using the TP brand in dubious ways, pronto.)

Just one thing though that I'm curious about. I wasn't able myself to get tickets to any shows this year, due to an unclear cluster-f*** of HCC- issues, but I was under the impression that at least these ultra special and wonderful recidency shows was totally sold out and otherwise generously handed over for free to valued and/or social media company customers. Still, just now this clause cought my eye: Customers who purchased artist released tickets night of show at the venue must bring back their original ticket stub to the Fonda Theatre beginning Wednesday for a full refund. Wow. Does this actully mean there where tickets sold at the door?! If so - d*mn me for not flying to LA to give that a go. I didn't even dream it, given the rareness and purity of the occasion. This is the real deal, what playing live music is really all about, making the rest of it seem like business, poses and excuses - and there is tickets at the door?! It's a christmas miracle. In june. :) :/ Yay for more dates in coming years and a truley real and cool way of doing business!

ricktrish's picture

Did anyone ever doubt them? I love you Tom Petty and the Heartbreakers! You guys are awesome!!  Please extend your tour and come to Oregon or Washington:)

jaygort_2's picture

THANK YOU!  

While I would gladly trade the refund for the opportunity to see the 30 or so minutes that would have been the rest of the show, I appreciate the effort, cost and dedication to the fans that resulted in the refund.  I hope I get an opportunity to see TPATH in such an intimate event again some time soon, it was an AMAZING 90 minutes.  

 

dianna's picture

wow!  and so fast!  I'm impressed!

ugotlucky_1's picture

Tom, thank you very much for the refunds you made Ticketmaster issue to your fans.!   You & The Heartbreakers are OUTSTANDING!!!!!!.   You guys really care about your fans.   Take care & God bless you & the band.   Please come to Phoenix, AZ.   Hope to see you perform a full set next time. 

tar_w's picture

Tom, Band and Camp,

Thank you!!  You have restored some of my faith in the concert industry.  You are class acts and I would love to see all other artists, promotors, and venues follow in your footsteps.  I have always been and will always be loyal to you and your entertainment.  Thanks for honoring the show and the tickets.  I hope to see you out here soon.  We will defeinitely be seeing you, next time you are in town.

Thanks again!!

tamferg's picture

Tom Petty you Rock!  "and I won't back down"  Thanks Tom! Would have much preferred seeing the rest of the concert, but this will get us to the next one!  

rickapril's picture

Way to go Tom.You truly are a rebel.The show was fantastic.Would have loved to see the whole thing.Can't wait to see you again

jptoombs's picture

Tom Petty and the Heartbreakers are truly a class act - how many other bands would get this done for their fans?

Bravo and thanks to the entire TPATH organization!!!   cool

 

joeyberumen's picture

Class act Mr, Petty, thank you. I sure hope the venue at very least pitched in for this.

adougherty9's picture

Thanks for taking care of your fans.   Hope we get an opportunity to hear those songs we missed at a live concert event in the future.