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Statement From Tom Petty and The Heartbreakers Regarding Last Night's Early Conclusion To The Concert At The Fonda Theatre In Los Angeles

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  • June 09, 2013
    Statement From Tom Petty and The Heartbreakers Regarding Last Night's Early Conclusion To The Concert At The Fonda Theatre In Los Angeles

    Statement From Tom Petty and The Heartbreakers Regarding Last Night's Early Conclusion To The Concert At The Fonda Theatre In Los Angeles

    First and foremost, the safety of our fans is our primary concern and the most important consideration. To those fans who attended last night's show at the Fonda Theatre, we are as frustrated as you are!

    While we are still investigating exactly what happened we do know the following as of right now:

    1) The number of tickets sold was NOT above the legal capacity of the building. The venue and Ticketmaster documentation confirms this.

    2) The Fire Marshal decided that the number of people on the floor (as opposed to on the upstairs balcony or terrace) was unsafe.

    Tom Petty and The Heartbreakers and our representatives rely on the concert promoter and venue representatives to give us an accurate breakdown of the legal capacity for every part of the building and to provide security and other staff to enforce this.

    We are still investigating all details of last night's situation and will keep you informed. 

    The shows at the Fonda tonight and Tuesday will go ahead as planned and we are working with the venue, the promoter and the Fire Marshal to ensure that this problem will not repeat itself.

    We thank you for your support.

    - Tom Petty and The Heartbreakers

    63
Highway Companions's picture
on Sun, 2013-06-09 14:22

Statement From Tom Petty and The Heartbreakers Regarding Last Night's Early Conclusion To The Concert At The Fonda Theatre In Los Angeles

First and foremost, the safety of our fans is our primary concern and the most important consideration. To those fans who attended last night's show at the Fonda Theatre, we are as frustrated as you are!

While we are still investigating exactly what happened we do know the following as of right now:

1) The number of tickets sold was NOT above the legal capacity of the building. The venue and Ticketmaster documentation confirms this.

2) The Fire Marshal decided that the number of people on the floor (as opposed to on the upstairs balcony or terrace) was unsafe.

Tom Petty and The Heartbreakers and our representatives rely on the concert promoter and venue representatives to give us an accurate breakdown of the legal capacity for every part of the building and to provide security and other staff to enforce this.

We are still investigating all details of last night's situation and will keep you informed. 

The shows at the Fonda tonight and Tuesday will go ahead as planned and we are working with the venue, the promoter and the Fire Marshal to ensure that this problem will not repeat itself.

We thank you for your support.

- Tom Petty and The Heartbreakers

Comments

tar_w's picture

Thanks Tom, Band and Camp.  You are inspiring!!  If only, the rest of the music indusrty could follow in your shoes.  Have a great rest of tour, and I look forward to seeing you next time you are in town.

ajwestall's picture

Just wanted to let everyone know my wife and I were at the show on Saturday night and I will be getting to the bottom of this. Had a small discussion with the Fire Inspector on the way out and told him I'd be calling to meet with him later this week. Not sure what will come of it, but it helps that I'm the Deputy Chief of Staff to the President of the Los Angeles City Council and will crack heads if necessary. I feel for Tom, the band, and all of us fans who were denied a night that could have gone from absolutely amazing to glorious and awe inspiring ...

maryscrazyfortom's picture

First, let me say I love the music of Tom and the heartbreakers. The show was great, up until we were told to leave. I would like to have been able to get to the next show like some of you. Unfortunately, I live 2000 miles away from LA (in Alberta, Canada) and did not have a ticket for Sunday's show.  It was an expense that I was willing to pay to come see my favorite band play live in an intimate setting and I was willing to pay the cost to do that.  I have been a fan since 1978 and was really looking forward to this wknd.  I met someone beside me who just walked down the street to the venue (not sure how that happened as the shows were sold out) and was at 3 or 4 shows during the week.  Again unfortunately, I am not able to do this as I live too far away.  I think the idea of having a repeat show for the people who actually paid for the show in advance and did not just sneek in and/or come to the floor from the balcony is a great idea.  I don't know if I could bear the cost to come down again for a show (as it doesn't just cost me the price of a ticket), but I would be willing to try. Tom and the guys are great and I did really enjoy the show I saw.  Too bad it was cut off short.

lorifahnestock's picture

WE WOULD LIKE A REFUND!!! As a fan who has been to countless TP shows, this was a tremendous disappointment. I purchased VIP tickets for my entire party, booked hotel reservations, and traveled hundreds of miles only to have the show shut down. Initially we were in front of the stage, but one member of our group left to use the bathroom and was not allowed back in beyond the bar! That is outrageous and has never happened at any venue ever. Furthermore, no explanation was initially provided about the premature closure and instead we were all routed out the doors by security saying, "Everyone make your way to the doors immediately. The show is being shut down. Do it now." The Sunday night show was another case altogether. TicketMaster will not make good on the refund and despite this site's comments about the show not being oversold, the LA Times reports otherwise and even mentions ticket scalping and a decided lack of sense when picking security personnel. This really was a huge fail and we were all very disappointed in the whole situation and how it was handled by all parties involved both during the event's closure and thereafter.

magenta555's picture

As a 35 year fan of TPHB and one whose evening came to an abrupt "see ya" on June 9th at the Fonda, I'd like to say that I don't regret one second of that magical night.  Yes, it was traumatic.  Yes, I am disappointed.  Yes, I would appreciate a refund.  But...the best thing that TPHB could do for those of us who were in attendance at the June 9th show would be for them to come back and play for us again.  No monetary amount will compensate for lost time with this incredible group of musicians. I would happily fly down to LA from Eugene OR again and in a heartbeat if they would make this happen.  Whatever TP decides to do for us, I know that he has the interest of fans at heart. 

The Fonda Theater should compensate as it was their error that led to the shut-down.  Step-up Fonda and make it up to some of the most loyal rock fans around.

angiomel's picture

Hi All, My son wants to go with us to tonights show at the Fonda -- I need one ticket for the GA Floor -- can anyone help? -- I will pay accordingly angiomel@aol.com or 9092135103  We wll be down in that area about 4pm..


Mel C

gallichr's picture

Just quit f’n whining already. Years ago I went to see Bad Company…Paul Rodgers got all pissed off and left after 40 minutes. Van Morrison pulled it too.  Not really the same story, but it’s only rock & roll. Could have been Bad Company, or it could have been The Station. And nobody forced you to spend money, or take time off, or pay airlines, or buy shot glasses, or whatever. Cue Eagles…Get Over It.

jaygort_2's picture

I see we finally got a reply from The Fonda (Goldenvoice)......

gordoncole's picture

Here it is in Tom's own words. He says "If I have to pay it myself, everyone from last night will be reimbursed..."

http://www.youtube.com/watch?v=T-ugLwbnQUA&feature=youtu.be

Now, this isn't his or the band's fault, but someone (the promoter/venue) needs to be held accountable. And since Ticketmaster is refusing to even acknowledge any mishandling, Tom and the Heartbreakers team need to step up and force the issue. It's the right thing to do! I'm left with nothing but a bad taste in my mouth on the way this was handled. Shame on everyone responsible.

ugotlucky_1's picture

Ticketmaster would not give me a refund either.   They did not care!  So what I recommend is to file a dispute with your credit card issuer.   They will hopefully honor you dispute & issue a chargeback against Ticketmaster.  My issuer did.   Those in attendance deserve some kind of compensation!

tar_w's picture

Bank of America would not dispute ticketmaster for me since, A. the tickets were received for entrance into the venue and B. the artist took stage.  I really do hope Tom honors his statement, video from last nights show in regards to making sure everyone who attened gets refunds.

ugotlucky_1's picture

Sorry to hear BofA wouldn't help u.  I agree, hopefully Tom honors his statement.

khanratty's picture

I was at Tuesday's show - came over from England to see Tom in New York and LA.  (Well worth the effort, too.)  I was talking to someone on Tuesday saying I'd only managed to get a ticket for the one night in LA.  He told me that I should turn up on Thursday anyway because Security had let extra people in that night, for $140 without tickets, "because of cancellations".  Yeah, right.  Sounds to me like somebody at the venue got greedy - don't see why Tom should take the heat for that.  (And I'd still fly 3,500 miles to see him!)

ValerieE's picture

Saturday night's show was incredible, spellbinding and amazing. We were on a music nirvana high, only to suddenly come crashing down and be punished. Safety comes first, yes please. However, in this well oiled professional arena, the situation was handled terribly. Someone in authority, whether from Fonda management, club security (is there no policy in place?) or the LAFD should have taken the stage immediately to properly inform the crowd and try to rectify the situation. Unacceptable for them to instead pressure the artist to have to awkwardly address. It was a devastating crash to a once in a lifetime event.

So how about this type of solution: Instead of TP and the Heartbreakers ending their concert run in Minneapolis or out of state - add a final night in L.A. - for the 6/8 fans. The promoters have all our info (name, email, credit card). The added show would be comped for these fans and organized again by will call BUT the combo of promoters (Ticketmaster, Golden Voice and the Fonda Theater) should cover all expenses and staffing. The Fonda could reap the money made at the bar (which is substantial), and Petty & Co. divide money of merchandise sold. It's a win-win. Fans get the show + encores, promoters get mud off their faces & butts and still make a little coin, and TP ends his run at home in L.A. The show should go on! (much more satisfying than a $ refund). 

hotsand's picture

Everyone wanted to see the legendary rockers up close - and we all just cannot  be first in line - thankfully all are okay and back at home today with their loved ones....the people we all really need to be up close and personal with.  Hope all goes well for everyone for the rest of the tour!

tar_w's picture

I also received a call from TM this morning after filing the refund request yesterday.  As mentioned in the previous post, they will NOT be issuing a refund for the 6/8 show.  I am very disappointed in The Fonda Theater and Ticketmaster for not honoring refunds on behalf of the mistakes that were made. CORRECTION based on a link I found. 

tpfan's picture

How do you know that Tom Petty and the Heartbreakers are not helping ensure that their fans get compensation through the proper channels?  Really, Just asking! It's only been 2 days.

tar_w's picture

Lets all hope for the fans sake, that Tom and his band put some pressure on the forces at be to ensure that everyone is fairly compensated.

srfmom's picture

Unfortunately the cause of the problem (the Fonda Management and staff being shady selling tickets outside the night of the show to an already sold out event and then not enforcing the floor vs balcony ticket locations to the patrons) are too cowardly and uncaring to even address the sitation.  The bottom line Fonda doesnt give a shit, they made their money and they are such an unclassy group they wont even return emails or make a statement.  I can deal with the fact I wont be getting a refund because I live in the area and did not pay to travel, but its is totally unfair to the people who did.  And, I do not think it's right for Tom Petty to refund his fans, it wasnt his fault.  What the Fonda and their staff pulled Saturday night is totally unacceptable.  Karma is a bitch.  Im hoping there is someone who is just as upset about the actions of the Fonda as I am with access to some how make the Fonda pay for their disgusting practices.  I think exposure by the media is one angle but Im hoping some let's get them lawyer/huge Tom Petty fan was in the house and could create some waves.

allie1's picture

Safety first for sure! Tom Petty and The Heartbreakers! GOD BLESS YOU!!! One week from tomorrow! Thank you soooo much for coming to the great city of London, in the great country of Canada. What an honor and privilege it will be for me to see and hear your show. I am an American Girl from the great state of Florida that just wants to get Lucky while listening to Breakdown and by the way, I Won't Back Down. I know It'sGood to Be King and I am so happy you are! I pray when you see me you say HERE COMES MY GIRL!!! I am, A Woman in Love, Allie XOXOXO. P.S. I AM NOT A REFUGEE, but I do have pretty green Mystic Eyes! WOW, what a start for your play list. I will continue to pray for that and all of you and your families as you make your tour across country. To the Father and daughter, I have 2 extra tickets, you could join me 3rd row in London! That is for Ugotlucky1 or in your case 2!

ugotlucky_1's picture

Hi allie, thank you for your kind offer!  I wish my daughter & I can come to Canada & see the show with u, but can't make the trip.   I know the band will give u the best show ever!  Hope they play Refugee at your show.  That's my favorite!  You're a very generous woman & I hope u hear every song on your list!  HAVE A GREAT NIGHT!!!     P.S.  My daughter & I were in front of the stage on the floor 6/8, u have great seats!

joeyberumen's picture

UPDATE ON REFUNDS: I had called ticketmaster and filed a complaint about the show and how it ended, asking for a refund. They said they would look into it. Today, they called me back and said the venue, promoter said they will NOT be issuing a refund, that the show was only cut short 20 minutes, which, is not true by the looks of the previously posted set lists. They said I should take up my complaint on tompetty.com. I can't believe this has turned out like this. Horrible experience. Who is going to fix this?

tamferg's picture

I couldn't believe I was fortunate enough to win the lottery opportunity to purchase tickets to this intimate venue.  We chose to purchase the VIP/EE tickets and travel out of state for this once in a lifetime event.  We waited in line for 5 hours to make sure we would get close to the stage.  We were front and center stage with a view of the entire band.  The Hearbreakers never sounded better.  After waiting months and spending money we didn't have for this amazing opportunity, it came to an abrupt end.  Whoever is responsible for overselling this event due to incompetence and/or greed needs to be accountable and somehow make it up to all the Petty fans. We were cheated. 

bknowlton's picture

Personally, I don't think anyone that wasn't at the 6/8 show should be commenting on anything other than how those of us that did attend it got screwed over royally. To say that we only missed 5-7 songs, or 30-45 minutes of the show, is just plain ignorant and out of line in my eyes. Call us "whiny", call us sore losers, call us what you will. Just don't call us friends! I wouldn't go to a World Series Game 7 to be asked to leave in the 7th inning of a tied game. Anyone who has seen TP and the boys (Saturday was my 6th time overall but by far the most intimate and special concert up until the shutdown), knows how epic an encore from Petty is. "American Girl" encored in and of itself is worth the price of admission most likely. I am appalled at whomever was responsible for this and that they even let it happen. If what the statement released is true, the only people I blame for this happening is the negligence and incompetency of the Fonda Theater. Shame on them for being "greedy" and overselling. Shame on them for allowing non-wristband patrons to enter the floor. Shame on those fans for not returning to their respective spots after Tom made the announcement. Shame on the Fonda for not turning on the light and making people go upstairs that didn't belong! My guest flew in from Phoenix two hours before the show. Not to mention, hotel costs, food, the $45 shirts we bought, $12 drinks, gas for me from PHX, and on and on. None of it would've mattered one bit had we all had the chance to see a full show. The politically correct thing to do is refund all ticket holders for the event; hopefully not in some stupid $50 credit to the Tom Petty store online either. The right thing to do is to reschedule the event for a future date to accommodate the many fans I talked to at the show from out of state, like myself. Unfortunately, I fear everyone will blame each other and in the end, who loses? The fans.

denneky's picture

I was at the show Saturday night and thought it was amazing!  I learned that there was a problem when a girl in front of us did not come back and she texted her boyfriend to say that security was holding a line of people trying to get back on the floor at the door by the bar and would not let them back in.  It seems like there should have been a system in place to let only so many people on the floor (maybe one color band) and the rest upstairs (another colored band) and police it somehow from at least that end.  Instead everyone was allowed to roam and go where they wanted, which was great, however, if the fans knew the show would get shut down, I believe everyone would have cooperated from the beginning.  Once you are 2/3 into a show most people have claimed a place on the floor and don't want to move and understandably.  We waited outside for three hours and for two hours inside to hold a great spot.  As we were leaving I spoke to the oldest fire chief I saw in line and asked him how he had counted the 100+ people that he was shutting us down for and his response was "we just eyeballed it - we do this all the time" Just FYI.

ape4apes's picture

Unbelievable!  I've never seen anything like it before.  We were in the back near the bar and saw a lot of the action go down before they actually stopped the show, even 5 police storm in on the side door ensuring the show would stop.  We knew what was coming, but were holding out each and every song.  Then...BAM..show stopped.  I was hoping and that since a huge crowd left, they might come back on stage and finish, but alas, they did not :(  What a disappointment.  While yes, we did see 2/3rd of a show, the shock and awe of what happened was beyond heartbreaking.  The Fonda is an AMAZING venue.  SHAME ON THEM FOR DOING THIS!!!!!!!!!! This is all on them!!!! I will soon be on a major letter writing campaign to get my money back.  At this point, that's the least the Fonda can do!!!!!!!!!!! Bastards.  Rock on TP.  The heartbreakers acted like the true professionals they are and complied with the law.  The show that we DID see was AWESOME.  A true fan based performance, classics not done at other shows. 

sib777's picture

We had super premium tickets to Saturday's show --- What a let down.  I know that another show in a small venu would be a preferred solution.  Much better than money.  Keep Rocking TPHB! 


 

teacups's picture

I was at Thursdays show. We had friends who had floor GA and wanted to go up to the balcony GA (just to hang with a few friends up there for a little bit) and were not allowed. Thursday seemed to be very well secured and the security guards were doing their jobs as far as I could tell. It is a cool, but odd, venue. I'm sorry that it ended so early for you Saturday people but am impressed by what Tom said. He is a class act.

judic's picture

Just wanted to say we enjoyed what we saw but were so disappointed when we saw what would have been the rest of the set list. We also saw a line outside waiting to get tickets. It was as though some ticket holders didn't show early so the theatre decided to sell more tickets. Anyway, looke forward to the next tour!!!

sunchaser33's picture

I was fortunate enough to attend both the Saturday and Sunday night shows.  SATURDAY was extremely unfortunate and an incredible drag.  We had Premium Tickets ($300 each) on Saturday arrived to the line super early and ended up front row center.  It was amazing!!!!  Then truly Heartbreaking.  There was talk in the crowd prior to what happened that Jack White was in the building and we thought commotion on side of stage was going to end in him coming on for a song or two.  Didn't happen.  -- SUNDAY:  We had regular general admission floor seats and waited outside for three hours; we weren't front row but got a great spot for this show too.  SUNDAY SHOW WAS TRULY EPIC!!!!  Tom and the Heartbreakers were so tight and inspired it almost eclipsed Saturdays debacle.  I don't know exactly what happened and how things went wrong Saturday but I do know where they went right!  We were extremely impressed with the organization for getting everyone in efficiently and trying to keep scalpers from preying on the fans.  Fonda security made very clear announcements to the line of exactly what was and wasn't allowed and things went very smooth.  ALSO -- A guy named Tim Hare was the face of the company on the street and available by email or phone if the fans were having any hassles.  He was out in front available for everyone Saturday night after they pulled the plug.  People were very unhappy that night and it would have been easy for him to disappear but he didn't.  I was impressed.  Thanks again to Tom Petty and the Heartbreakers!  I hope they release a live LP of the Sunday night show; I'd love to listen to it again and again.  (It would be great to see a video with Saturday and Sunday shows covering the whole story like we saw it!!!! But thats probably too much to ask.)  I will do everything I can to see the Heartbreakers live as long as they tour!!!  In my opinion no other legendary act cares as much for their fans as Tom Petty & Heartbreakers!  (I probably sound like a "plant".  I'm not.  Things went very wrong on Saturday night but I also witnessed people w/ the Tour and the Venue who seemed to really care.)

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